Shipping and returns

Shipping charges

The Netherlands Germany and Belgium – €3,50 / €5,95 / €40 depending on the size of the order.

Order pick up

Normally we offer local pick up and would love to welcome you in our atelier again soon. In case you are able to add the local pick up option to your order, there won’t be any extra costs.

Order delivery

After the payment is done you will receive an email with the confirmation of your order. The order will usually be send within 48 hours if it is in stock. In case you chose an item available on backorder, the order might be sent separately. Incidentally, the duration of the order is always stated in the product description. We will keep you informed of the shipping date through email. We aim to deliver the order within 3 to 5 working days. International orders can take up to 15 working days.

Returning your order

You can withdrawal your order within 14 days after you receive your purchase. Please send us an email with your withdrawal request and order number as a reference. The product must be undamaged and we preferably receive the product in their original packaging at our company address. We will return the full amount (except the shipping costs) after we receive the package in good care. Please note that you cannot refund unique items made on request and magazines. The return costs are for the consumer. In case of returning our furniture we will personally pick up your item. 

Payment

We provide several secure payment options on our website. iDEAL Creditcard Klarna Afterpay Paypal Orders All products are availleble online. If you have any special request or the item you wanted to purchase is out of stock, do not hesitate to contact us on info@velv.nl

Prices

All prices include local VAT. The shipping costs are stated separately.

Complaints

We are sorry if there is anything wrong with your order or the process. We would love to hear your feedback and help you further through our email info@velv.nl.

Privacy

To place your order we ask you to enter your personal information. These details will be treated with care and we will never share them with third parties. We follow the privacy policy stated over here.

Terms and conditions

Click this link to be redirected to our general terms and conditions.